Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Conduct general customer account maintenance by reviewing aging reports and tracking outstanding payment issues
• Complete research, analysis, and problem resolution of outstanding accounts resulting from internal and external customer inquiries
• Contact customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise
• Negotiate payment options/terms
• Process one-time or recurring electronic payments and set up payment methods in collection systems
• Identify and follow up with past due and slow-paying customers that may increase the Company’s risk of loss
• Monitor pending service and supply orders on past due customers to minimize Company risk
• Research payment discrepancies on assigned accounts and contact customers to resolve
• Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with AR Management team
• Maintain accounts receivable customer files and records, including logging all collection activity
• Process customer information changes when notified
• Partner with AR Management team and other team members to identify best collection practices and procedures
• Provide exceptional customer service to internal and external Gordon Flesch Company customers

You should have:

• High school diploma or equivalent
• Knowledge of basic credit and collection practices and laws
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook
• Excellent verbal and written communication
• Strong attention to detail and problem-solving skills
• Ability to compare data from a variety of sources for accuracy and completeness
• Ability to act with discretion, honesty and integrity; recognize need for confidentiality

Preferred Qualifications:

• Two or more years of collection experience
• One or more years of account reconciliation experience
• Basic understanding of the Fair Debt Collection Practices Act
• Basic understanding of bankruptcy proceedings

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)